1. What is your process for defective items?
If you receive a faulty product, please email clear photos showing the defect, along with your order number and description of the issue, to [email protected]. Our quality team will review your case and respond with a solution within 24–48 hours.
2. How long does shipping take?
Delivery timelines are shown on each product page and detailed in our Shipping Policy. The estimated window begins the business day after you order. For example, if you order on Friday, processing may start Monday. You will receive a tracking number as soon as your order ships. Delays due to holidays or weekends will extend the delivery date accordingly.
3. Do you offer product exchanges?
We do not process direct exchanges. If you need a different size or color, you can return the original item under our return policy and place a new order separately. This helps speed up the replacement process for you.
4. How can I return a product?
To start a return, contact us at [email protected] with your order number and the product you’d like to return. We’ll send you a return form and instructions on where to ship the item. Returns must be initiated within 30 days of delivery.
5. Why is the “Add to Cart” button not working?
An inactive “Add to Cart” button usually means the product is out of stock, your country/region has not been selected (check the website header), or the item is not available in your location. Try refreshing the page or updating your shipping country settings.
